Terms of Service
QUOTE PRICE
The quoted price for Feathers and Fur Express LLC services only includes the services listed on the quote and contract. If any additional services are requested, required, or incurred, you (the client) will be responsible for the additional expense. If we must pay for any external services that you reserved or scheduled on your own (i.e.: boarding), the charges plus 25% will be added to your invoice to be paid before your pet is checked in for their flight.
The above quote can change due to circumstances that are out of Feathers and Fur Express LLC control. If any rates change, you will be notified with the update and reason. Additional costs may result from additional days of boarding, airline policy change, airline rate increase, airline embargo restricting dates of travel or causing airline switch, inadequate documentation and health records, unacceptable carrier provided by the owner, delays due to pet illness, etc.
Feathers and Fur Express LLC is not responsible for any flight arrangements you make for yourself. Fees may apply due to a client’s change of plans or schedule that results in the need to re-process documents and rebook flights.
Failing to follow our instructions may result in delays and extra costs. Fees may apply if a veterinarian causes a need for any re-processing due to inexperience or mishandling. Using your veterinarian is common practice, but all final documents must be submitted to Feathers and Fur Express LLC.
FLIGHT RESERVATIONS/TRAVEL DATES
Although we do our best to eliminate changes in travel plans, Feathers and Fur Express LLC acts as an agent and is not responsible for or accountable for airline flight changes/cancellations, or the costs that may result from these changes. Our policy is to ensure the safety and well-being of the pet traveler and try to keep any additional expenses to a minimum.
PAYMENT
A $1000 to $2000 deposit is due when the reservation is made more than 30 days before transport. 50% of the balance is due 30 days before transport, and 100% of the balance is due 10 days before transport. If payment is still not received after a late payment reminder has been sent to you, a $150 late payment fee will apply. If payment has not been made in full at least 7 days before departure, the payment method on file will be used to pay any balance due plus the $150 late payment fee. Returned bank payments will result in a $25 fee. Feathers and Fur Express is not hired until the quote is accepted AND we receive your deposit.
REFUND/CANCELLATIONS
If for any reason you decide to cancel your pet’s travel arrangement at least 10 days before the planned travel date or pickup date, a refund will be issued minus a $250 fee per animal and any costs incurred, including personnel hours and material. A refund of 25% of the total invoice will be given for cancellations within 10 days of travel. No refunds will be given for cancellations once we take possession of your animal.
LIABILITY AND RESPONSIBILITY
Even though Feathers and Fur Express LLC considers a great number of details when planning your pet’s move, unforeseen circumstances may arise that are beyond our control. We cannot guarantee against illness, injury, or even escape at any time. We reserve the right to seek veterinary attention with the choice of veterinarian and the extent of the medical services being left to the discretion of the pet courier personnel. Any veterinary services needed will be at the owner’s expense. We have faith in the airlines, kennel facilities, and contractors we choose, but once the pet is in their hands, we have no further control and assume no responsibility.
SHIPPING CONTAINERS / FLIGHT KENNELS
If the client provides flight containers, a photograph must be sent to Feathers and Fur Express LLC showing your animal standing adjacent to the kennel 7 days before the flight. Dimensions of the kennel (l x w x h) must also be provided. If the kennel is refused by the airline, you will be charged to replace the kennel, and/or your pet will be rebooked for the next available flight.
DOCUMENTATION
All required health documentation must be submitted to Feathers and Fur Express LLC via our portal at least 14 days before departure to avoid a rush fee. This does not include the final health certificate.
The health certificate must be completed by a USDA Accredited Veterinarian or a Military Veterinarian. A Military Veterinarian is defined as a Veterinary Corps Officer or civilian GS-0701 series government veterinarian employed by the U.S. Army Veterinary Service working at military treatment facilities.
All ORIGINAL final health documents must travel with your pet. The documents will be handed to the airline representative at the time of the flight check-in to accompany your pet during travel. We are not responsible for the airline’s handling of the documents once we have handed them over. IATA requires the documents to travel with your pet.
ANIMAL HEALTH
Wherever multiple animals encounter one another, they may be exposed to common airborne canine viruses, allergens, and digestive upset. Vaccinating your pet only protects your pet from known strains of viruses. Feathers and Fur Express LLC cannot control airborne viruses and allergens. If your pet becomes ill while boarding, the staff will contact you.
ANIMAL BEHAVIOR
By shipping with Feathers and Fur Express LLC, you are stating that your animal is not aggressive toward humans in any way and has never bitten a human. If your animal bites or attacks a human, you will be responsible for all medical bills. If your animal cannot be handled safely, the airline staff and/or our representative may deny service. If services are denied due to aggression, you will receive a partial refund that excludes any costs incurred, such as personnel hours, materials, etc.
OTHER
Tranquilized and/or sedated pets will not be accepted for flight.
Feathers and Fur Express will not transport any unnecessary items with your pet. We are not responsible for any items that you choose to send with your pet.
Any photos that are taken of your pet by our team or any photos that you share with our team may be used for marketing, on social media, and advertising for Feathers and Fur Express LLC.
By accepting this quote, you agree to the terms and conditions outlined in the above proposal and to fully pay for all services outlined before they are rendered.