Terms of Service
QUOTE PRICE
The quoted price for Feathers and Fur Express LLC services only include the services listed on this quote and contract. If any additional services are requested, required, or incurred, you (the client) will be responsible for the additional expense. Feathers and Fur Express is not hired until the quote is accepted AND we receive your deposit and a digital copy of your ID/passport.
The above quote can change due to circumstances that are out of Feathers and Fur Express LLC’s control. If any rates change, you will be notified with an update and reason. Additional costs may result from additional days of boarding due to travel arrangement changes that are out of Feathers and Fur Express LLC control, airline policy changes, airline embargo restricting dates of travel or causing airline changes, inadequate documentation and health information, unacceptable carrier provided by the owner, necessary veterinary medical needs, etc.
Feathers and Fur Express LLC is not responsible for any flight arrangements you make for yourself. Fees may apply due to a pet owner’s change of plans or schedule that results in the need to re-process documents and rebook flights.
Failing to follow our instructions may result in delays and extra costs. Fees may apply if a pet owner’s veterinarian causes a need for any re-processing due to inexperience or mishandling. Using your own veterinarian is allowed and common practice, but all final documents must be verified by Feathers and Fur Express LLC.
FLIGHT RESERVATIONS/TRAVEL DATES
Although we do our best to eliminate changes in travel plans, Feathers and Fur Express LLC acts as an agent and is not responsible or accountable for airline flight changes/cancellations. Additional costs may result from additional days of boarding or weekend fees due to travel arrangement changes that are out of Feathers and Fur Express LLC’s control. Our policy is to ensure the safety and well-being of the pet traveler and try to keep any additional expenses to a minimum.
PAYMENT
A $1000 deposit is due when the reservation is made more than 30 days before transport. 50% of the balance is due 30 days before transport, and 100% of the balance is due 10 days before transport. If payment is still not received after a late payment reminder has been sent to you, a $150 late payment fee will apply. If payment has not been made in full at least 7 days before departure, the payment method on file will be used to pay any balance due plus the $150 late payment fee. Returned bank payments will result in a $25 fee.
REFUND/CANCELLATIONS
If for any reason you decide to cancel your pet’s travel arrangement, a refund will be issued minus a $250 fee per animal on the reservation and any costs incurred, including personnel hours and material. A refund of 25% of the total invoice will be given for cancellations within 10 days of travel. No refunds will be given for cancellations once we take possession of your animal.
LIABILITY AND RESPONSIBILITY
Even though Feathers and Fur Express LLC takes a great number of details into consideration when planning your pet’s move, unforeseen circumstances may arise that are beyond our control. We cannot guarantee against illness, injury, or even escape at any time. We reserve the right to seek veterinary attention with the choice of veterinarian and the extent of the medical services being left to the discretion of the pet courier personnel. Any veterinary services needed will be at the owner’s expense regardless of their nature. We have faith in the airlines, kennel facilities, and independent contractors we choose, but once the pet is in their hands, we have no further control and assume no responsibility.
SHIPPING CONTAINERS / FLIGHT KENNELS
If the owner is providing flight containers, a photograph must be sent to Feathers and Fur Express LLC showing your animal standing adjacent to the kennel 7 days before the flight. Dimensions of the kennel (l x w x h) must also be provided. If the kennel is refused by the airline, you will be charged to replace the kennel.
DOCUMENTATION
All required health documentation requested must be submitted to Feathers and Fur Express LLC via our portal at least 14 days before departure to avoid a fee. This does not include the final health certificate.
The health certificate must be completed by a USDA Accredited Veterinarian or a Military Veterinarian. A Military Veterinarian is defined as a Veterinary Corps Officer or civilian GS-0701 series government veterinarian employed by the U.S. Army Veterinary Service working at military treatment facilities. It does not apply to Army Veterinary Service non-appropriated funds or Department of Defense civilian contract veterinarians.
ANIMAL HEALTH
Wherever multiple animals encounter one another, they may be exposed to common airborne canine viruses, allergens and digestive upset. Vaccinating your pet only protects your pet from known strains of viruses. Feathers and Fur Express LLC cannot control airborne viruses and allergens. If your pet becomes ill while boarding, the staff will contact you. If your pet becomes ill upon returning home, you must let us know as soon as possible.
ANIMAL BEHAVIOUR
By shipping with Feathers and Fur Express LLC, you are stating that your animal is not aggressive towards humans in any way. If your animal has ever bitten a human, you must notify Feathers and Fur Express LLC before picking up the animal. If your animal bites or attacks a human, you will be responsible for all medical bills.
OTHER
Tranquillized and/or sedated pets will not be accepted for flight.
Feathers and Fur Express will not transport any unnecessary items with your pet. We are not responsible for any items that you choose to send with your pet.
Any photos that are taken of your pet may be used for marketing, on social media, and advertising for Feathers and Fur Express LLC. Any photos that you share with Feathers and Fur Express LLC of your pet may be used for marketing, on social media, and advertising for Feathers and Fur Express LLC.
By accepting this quote, you agree to the terms and conditions outlined in the above proposal and fully pay for all services outlined before they are rendered. You are also agreeing to all of the following statements in this document/contract.