Privacy Policy

Feathers and Fur Express LLC is committed to respecting your privacy and protecting your personal information. Most of our webpages can be visited without the need to enter any of your personal information.  This statement of privacy governs data collection and usage. Please read this entire privacy policy before using our online portals or submitting any of your personal information to our company representatives.

Our website address is: https://ffexpresspets.com.

What personal data we collect and why we collect it

Personal Information

We collect information such as name, phone number, email address, physical address, passports, state identification, signed forms, military orders, and pet information.  Additional information and documents are sometimes needed.  We also record phone conversations and audio messages using our web-based portal and application. We use all the information and documents collected to provide the service requested and contracted, which include but are not limited to the following: provide a quote, book flights on your behalf, arrange customs clearance on your behalf, submission to government agencies, coordination with industry associates and service partners. Your information will only be shared with trusted, professional agencies.  We may also receive personal information about you form third parties while acting on your behalf to coordinate the relocation of your pet(s).  We will never lend, contract or sell any of your personal information..

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.